I think the secret sauce is trust in the ethical reliability of the leader, freedom to express dissenting opinions, belief that the leader believes in the mission of the company and safety in that the leader has everyone's back in good and bad times. Finally, evidence that the leader, is in fact, not just a follower and unworthy of earned respect.
It is important to get this right because the reality is that leaders, both good and bad, mold and mentor a lot of minds. As Tom Peters said "Leaders don't create more followers, they create more leaders". When my son was in grade school he had a trading card that belonged to a friend in his pocket, which he forgot was there, and jumped into a pool, ruining the card. He was distraught, thought he should say nothing as he knew his friend had a lot of these cards and wouldn't notice that this one was not returned, but he spoke to me first. He wanted to know what I thought the right thing to do was, how people learn that without asking their mom, and, what real ethical behavior looks like. I asked him if he thought a person should stop at a red light, in the middle of the night, when no one else was watching. His little face lit up, he showed his friend the wet card and apologized. His friend neither remembered that my son had the card nor did he care! But my son felt better and liberated from his burden. Imagine my shock when years later, he recounted this in his college application essay.
I write because I am troubled by things I am seeing in the Animal Welfare Field.
If a politician tells you the city needs to be no kill by a certain date - do you stop taking animals in need into the shelter, dump shelter animals into unsavory hands, and /or fudge statistics to appear to meet that goal- or do you explain that we all share these goals, that these things take time, that you are the expert and lying to the people and donors never solved anything long term. In fact, lying digs a deeper hole than the one you're already in.
If a donor tells you to go to another country and bring in high profile animals to your shelter for publicity and donations, and you know doing so would not be in the best interests of your animals and organization - do you say no and explain why or do you do it, suffer the bad consequences which cost you more in funds and credibility than the donor could ever provide.
If activists hear about a program, like play groups for shelter dogs, kick up a media storm insisting that you are incompetent if you don't do it, maybe even offer to fund it - do you explain that you don't have the personnel to manage it safely and effectively, or do you just do it while dogs get beaten up and molested by the pack because you lack the trained personnel to handle these groups safely.
Do you self-deal or decide to act or not act based upon your best interests rather than that of your organization.
Entering into Faustian bargains for an immediate short term solution usually leaves the leader with a larger future problem and no soul. Often that type of leader blames his people for the failure. It certainly won't inspire trust, loyalty, productivity, optimism, and excellence from the staff or the community. If anything, all they see is a weak follower.
Would you stop at a red light at 3 AM on a deserted street?
"A leader is not an administrator who loves to run others, but someone who carries water for his people so that they can get on with their jobs." Robert Townsend
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