A blog by spcaLA president, Madeline Bernstein

Dec 23, 2015

The bigger the fish tank the worse the service ...

Courtesy Google Images
It is quite common for places of business to showcase fish tanks for the benefit of their waiting customers. Though a believer that fish should be left in their natural habitats, as a diver, I love watching fish and am drawn to the tanks immediately.

What I have noticed, as a frequenter of many business establishments, is that the bigger and more elaborate the tank, the worse the service and the more aggravated the clients in the waiting rooms are! It is so common that upon entering a business, I immediately brace for a battle when confronted with a happy plastic diver blowing bubbles on a beautiful artificially sunlit reef!

What I have also noticed, is that when the tank is placed primarily for the benefit of staff viewing, the service is great suggesting that the staff is under pressure to perform properly rather than trying to hypnotize those in the waiting area into believing that they are being treated efficiently and with respect.

How about leaving the fish where they live and just doing whatever job it is well and without guile!

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